Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
7 months ago

When I tried logging out and logging back in, it still gives me the same error message. 

Loonheart's avatar
Loonheart
Explorer | Level 4
7 months ago

For this user, I had been able to access the Transcript OK without logging into Dropbox, without copying and without downloading the file to Dropbox. Now it appears that the transcript function only works  IF I copy the file to Dropbox and then open...or if I download first.   Hope this helps. Still wanting the system to go back to how it was functioning as of a week ago....that Transcript would work without copying/downloading. thank you

  • liwang's avatar
    liwang
    Icon for Dropbox Engineer rankDropbox Engineer
    7 months ago

    Thanks a lot for sharing the details, very helpful! We are currently working on it.

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