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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Jay
Dropbox Staff
Dropbox StaffHi One Yoga, I've sent you an email, please could you reply to it when you get a chance!
Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.
Screenshot of issue: removed
- Megan
Hi Candle, welcome to our Community!
Yes, this should have been resolved, but let's see what we can find together on that.
Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.
Keep me posted, and we'll take it from there!
It's only one file that I'm aware of. It's an MP4 file, no different than others that are working.
