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Forum Discussion

MAS-275's avatar
MAS-275
New member | Level 2
2 years ago

Unable to open some files on my computer since October 21st update

Hi,

 

Since the update on Saturday, I can't open some files. I get Location is not available error. 

"C:\Users\.... is not unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet and try again. If the location still can't be found, it might have moved or deleted."

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi MAS-275, thanks for bringing this to our attention.

     

    Are you trying to open the file from Explorer, or from within an app?

     

    This will help me to assist further!

    • MAS-275's avatar
      MAS-275
      New member | Level 2

      From Explorer. I was able to open these files last week.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Do the files have green sync icons on them? Are the files in the main Dropbox folder, or in a subfolder?

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