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Unable to open some files on my computer since October 21st update

Unable to open some files on my computer since October 21st update

MAS-275
New member | Level 2

Hi,

 

Since the update on Saturday, I can't open some files. I get Location is not available error. 

"C:\Users\.... is not unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet and try again. If the location still can't be found, it might have moved or deleted."

7 Replies 7

Jay
Dropbox Staff

Hi @MAS-275, thanks for bringing this to our attention.

 

Are you trying to open the file from Explorer, or from within an app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MAS-275
New member | Level 2

From Explorer. I was able to open these files last week.

Jay
Dropbox Staff

Do the files have green sync icons on them? Are the files in the main Dropbox folder, or in a subfolder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MAS-275
New member | Level 2

Subfolders. To save space, files are online only.

Jay
Dropbox Staff

Have you tried marking the files you want to open as available offline to see if this helps with them opening?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MAS-275
New member | Level 2

It says it cant find the file

Jay
Dropbox Staff

Could you attach a screenshot showing what you're describing in Explorer on your machine?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    MAS-275 New member | Level 2
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