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Forum Discussion
poolfanatic
4 years agoNew member | Level 2
Unable to load file on iphone
Recently I am getting the message "Couldn't load file. There was an error loading the file" on my iphone. I had the files resent to me, and I was able to open them at one time last night, but half ...
- 4 years agoHi poolfanatic, thanks for using Dropbox and welcome to our Community!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
Walter
4 years agoDropbox Staff
Hi poolfanatic, thanks for using Dropbox and welcome to our Community!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
poolfanatic
4 years agoNew member | Level 2
Walter,
Yes, clearing the cache worked! Thanks so much for your response.
- Walter4 years agoDropbox Staff
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