You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Revfrankel's avatar
Revfrankel
New member | Level 2
2 years ago

Slow opening files on home computer only

Good morning,

Dropbox WAS working fine for months.  All of a sudden it takes about 1 minute to open a file in DB on my home computer only.  My work computer with DB opens great.  I've read some fixes, and I've uninstalled and reinstalled the app 3 times.  It never asks me to run as an administrator, so as per previous "fixes" I've read, I'm already running as an administrator.  I did notice when I went into security, there are three "group or user names".  One is "System".  One is my email address.  And, the 3rd one is "Administrators (my computer\Administrators).  I'm wondering if that's an issue.  If not, I have no idea what to do now.  And, since this is my home computer, and your support team is only open M-F, I would appreciate some sort of help here.

  • Watched a video on Youtube.  Apparently, it has something to do with Icloud.  Since I barely ever use ICloud, I deleted it.  Now Dropbox works perfectly, again.

  • Revfrankel's avatar
    Revfrankel
    New member | Level 2

    Watched a video on Youtube.  Apparently, it has something to do with Icloud.  Since I barely ever use ICloud, I deleted it.  Now Dropbox works perfectly, again.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!