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Re: Send Signature in PNG

Send Signature in PNG

Paulo Cotta
Explorer | Level 3

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file

3 Replies 3

Walter
Dropbox Staff

Hey @Paulo Cotta - sorry to hear you're having issues with this.

 

Could you send us a screenshot so that we can have a visual too?

 

Also, did you try clearing your browser's cache or using another browser since you first noticed this?

 

Keep me posted, Paulo. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Paulo Cotta
Explorer | Level 3

2024-02-21_00-09.png
See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
This in Chrome

 

_In the Edge browser the behavior is the same

Walter
Dropbox Staff

Thanks for the screenshot @Paulo Cotta 

 

Can you also walk me through the steps you take to upload and share this file as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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