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Forum Discussion
Previews of CMYK files that look the wrong colour
Hi,
I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. If I download and open it, it is the correct colour. How can I make it so the preview matches? I don't want to confuse my customers.
Thank you
- Walter
Dropbox Staff
Hi woofwear - welcome to the Dropbox Community!
Can you please check if you get the same results after clearing your browser's cache and on an incognito window or even another browser (with no extensions or plugins running)?
In case you still see the same, could you let me know if you're noticing this for all the files of this type?
A screenshot would also help so please feel free to attach one in your next response.
Thanks!
Hi,
Thanks for your reply. I have tried clearing the browser's cache and the incognito window and it still looks the same. I have attached a screenshot for you. Not all the files I uploaded look wrong just a handful of the files. I can't try it on a new browser today because I need the admin password from my boss to download it and he is currently on holiday.
Thanks Kate
- Walter
I see, thanks for the screenshots and the additional information Kate - it's much appreciated.
As I'd love to have a further look into this, can you send me a shared link to one of the files that's showing this behavior so I can test it out on my end?
Thanks!
