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Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
3 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

KateRobert's avatar
KateRobert
Helpful | Level 6
3 months ago

Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server….  Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!

  • schoereli's avatar
    schoereli
    Helpful | Level 6
    3 months ago

    I have exactly the same problem on my iPad and iPhone.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

    • Frank51's avatar
      Frank51
      Helpful | Level 5
      3 months ago

      I do have the same problem. No photos shown on Iphone. App is new loaded and current ( 396.2.6) Cache deleted. Enough storage on the device. Problem since a few days, it worked before. Pictures are downloaded to the device in Folders ( Dateien) but do nothing shos up in photos. On other devices the pictures are shown in dropbox. I assume it is not a user problem. Please fix it. Thanks Frank

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi everybody, 

         

        Thanks for bringing this issue to our attention. 

         

        Our team is currently working on it.

         

        We appreciate your patience, and we'll update you as soon as we have more news.

    • schoereli's avatar
      schoereli
      Helpful | Level 6
      3 months ago

      Yes, the problem is still current. For me it affects my iPhone and iPad devices as well as the browser.

       

       

       

      • anonymous's avatar
        anonymous
        3 months ago

        yep ... still down for me 

         

         

    • KateRobert's avatar
      KateRobert
      Helpful | Level 6
      3 months ago

      YES, STILL DOES NOT WORK….

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