Photo not showing up. It says the file is damaged.

[Caricart8]

I have a lot of photos from jun 8 not showing up

[Caricart8]

It was downloaded the file just got damaged

[Jay]

Could you try switching browsers and download the file from there to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

[Caricart8]

Already did it

[Jay]

Are you able to download the files from a different internet connection, since it sounds like there could be an issue with the speed, or something else affecting the download?

[Good joe]

No

[Hannah]

Hey @Good joe, how did you originally upload the photos to your Dropbox account?

[Caricart8]

iPhone

[Hannah]

I assume you used the Dropbox mobile app for that, right?

Did you use the Camera Uploads feature, which uploads your photos automatically or did you manually upload them yourself?

If you uploaded them manually, please guide me through the steps you took to do that, so we can see if there was an issue with the process that caused the files to be damaged.

[Caricart8]

Yes that’s what I’d did I uploaded them through the upload photos button 

[Hannah]

I see, thanks @Caricart8.

If you follow the steps here, to see the version history of the photos, do you see an option to restore to a previous version?

If so, try restoring a photo to a previous version, to see if that's previewable or not.