Photo not showing up. It says the file is damaged.

[Caricart8]

I have a lot of photos from jun 8 not showing up

[Caricart8]

I can’t send you a screenshot it won’t let me

[Good joe]

I tried to save it as a pdf and png but it said that the file was damaged. And when I download it doesn’t show anything

[Megan]

If the downloaded file is damaged too, then most likely it has been uploaded that way @Caricart8.

Are these files part of your account, or do you access them through a shared link?

[Caricart8]

Part of my account

[Nancy]

@Caricart8, if you’re accessing our forum via a mobile device, it may not be possible to upload the screenshot here indeed. 

Can you try to do it via a computer instead? Here’s the button you’ll need to click on to attach it here: 

[Caricart8]

Ok thansk

[Caricart8]

I know

[Caricart8]

I got an error message preview not showing

[Caricart8]

It said file was damaged

[Jay]

Hi @Caricart8, it sounds like the file wasn't successfully uploaded to Dropbox originally, which is why you're not seeing the preview on the site, and also get an error message when viewing the downloaded copy.