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Forum Discussion
PDF files aren't scrolling normally
Hello. I have an issue with scrolling PDF files in the mobile app (iOS). Scrolling doesn’t work smooth, so I have to wait for a document page to upload. I've uploaded the video [Removed as per Community Guidelines] with scrolling a small PDF file (<1 MB), scrolling in horizontal orientation is much worse than vertical, although vertical isn't perfect too. Is it possible to fix this bug if this isn't normal scrolling animation and performance?
- Jay
Dropbox Staff
Hi @flandrese, thanks for bringing this to our attention.
Could you let us know what version of iOS you're running, and the version of the mobile app?
This will help me to assist further!
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Jay Hello again. I've already tried to use the offline file, but the problem with scrolling remains. I think that its cause is the PDF viewer implemented in the DropBox application because the default iOS PDF viewer in Files works correctly and without any delay. I'm looking forward to your answer.
