PDF Preview not working in Windows 11

[bmayfield]

I am using the Dropbox App on my Windows 11 PC.  I have the green check mark on the file, indicating that it is a local stored file.  My issue is, is that the PDF does not preview in the Preview Window.  This is a very valuable feature to me and makes it so I do not have to open each individual file.  This issue occurs ONLY on my Windows 11 PC.  I have installed the Windows PowerToys and changed the settings on PDF files, however, it does not fix the issue.  

Any other help or suggestions is greatly appreciated!!!

[Jay]

Hi @bmayfield, thanks for bringing this to our attention.

Could you try marking the file as online-only and then local again to see if the file previews?

Keep me updated with any progress! 

[bmayfield]

Jay, I went to the Main Folder of Dropbox and made ALL the files Local Files.  Once that process completed, some files worked, while others did not.  I later restarted the computer and opened the PowerToys app.  Once in PowerToys, I turned the preview features on for .PDF and restarted the computer again.  Once these task were completed, my files are now displaying in the side view window.  

I am not sure which one of these 2 process corrected it, but as of now, it is working and I have no issues.  If there are any other issues, I will re-post here.

[Megan]

Glad to hear (or read in our case) that your troubleshooting worked @bmayfield!

If you need us in the future, give us a shout.