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One video only has audio and no picture when previewing it, why?

One video only has audio and no picture when previewing it, why?

JoseyWales
Explorer | Level 3

All my saved videos play fine except one. It now only has the sound, but no picture.

1 Reply 1

Jay
Dropbox Staff

Hi @JoseyWales, thanks for bringing this to our attention.

 

Are you getting this behavior on the Dropbox site or mobile app, or is this after you download the file to your device?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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