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milco's avatar
milco
New member | Level 2
6 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update on this Joey Camilleri!

 

Audio and video codecs are used by applications on your devices to open your files.

 

A simple web search for a codec pack for the app you're using to open the mentioned files should help in this case. Once you find and install this, try to view the problematic file again.

 

Let me know how it goes! 

Joey Camilleri's avatar
Joey Camilleri
Helpful | Level 5
5 years ago

Thanks,

 

I don't think this is Dropbox issue as I had the same issue using Google Drive.

 

I will explore your recommendation. Thanks 

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