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Forum Discussion

milco's avatar
milco
New member | Level 2
6 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there (madonnaswanson), are you facing this issue with a specific file/filetype? Are you getting any error messages when you’re trying to open your file locally by any chance? 
 
Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. Thanks! 
Joey Camilleri's avatar
Joey Camilleri
Helpful | Level 5
5 years ago

Hello

I'm also having the same issue with an MP4 from. When I view the file either from the dropbox folder on my laptop or after I download the file from dropbox, the video will play with no sound.  However, I can hear the audio when viewing the file in a browser.

Any support on this will be great. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Joey Camilleri; welcome to our Community and happy Monday!

     

    It sounds like your media player is having an issue with previewing the file's whole content; could you check for any missing codecs or maybe try another program to open the mentioned file(s)? 

     

    Let me know how it goes Joey! 

    • dylansays's avatar
      dylansays
      Explorer | Level 4
      5 years ago

      Having a similar issue, and have been for many months with dropbox. 

      When I transfer an mp4 file through Google Drive it downloads and plays perfectly on quicktime.

      When I transfer the exact same file on dropbox the download has sound drops all the way through...

      What gives. The people I work with have asked me to stop using your service...

       

    • Joey Camilleri's avatar
      Joey Camilleri
      Helpful | Level 5
      5 years ago

      Thanks Walter 

       

      I'm not sure what codecs are or how to check for missing codecs. Once I download the file from dropbox I did open it with another media player however same issue, no sound.

       

      Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the update on this Joey Camilleri!

         

        Audio and video codecs are used by applications on your devices to open your files.

         

        A simple web search for a codec pack for the app you're using to open the mentioned files should help in this case. Once you find and install this, try to view the problematic file again.

         

        Let me know how it goes! 

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