Missing file

[steved6]

Hey everyone,

I have been working on a file for 8 years as the sole owner and all of a sudden I cannot locate the file. Support keeps telling me that the owner deleted the file and the user must be re invited. Problem is, I am the owner and no one else uses the system. I have tried everything from finding deleted files searching entire site for days. I am desperate to find this file so any help or suggestions would be huge!!

Thank you in advance!

[Rich]

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@steved6 wrote:

I have been working on a file ... and all of a sudden I cannot locate the file. ... I have tried everything from finding deleted files searching entire site for days.

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What does the Events page show for the file?

[steved6]

It doesn't show the file. Support says they can see it but I cannot. Maybe I'm using the wrong terminology. I created a master folder to store all my files. 

[Walter]

Hey @steved6 - since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system? 

Also, did you take a look at your sharing tab as well, apart from the events page?