Many thumbnails disappear as soon as I select a picture.

[kenternst]

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the pictures. Worse yet. Many thumbnails disappear as soon as I select a picture. It's impossible for me to work on pictures when the thumbnails won't appear or disappear. 

[kenternst]

As I've mentioned, we have a very fast Starlink setup (30 to 110 MBPS speeds). We do everything on line daily. The only change was your last update when all this started. We travel full-time in a motorhome and do research, banking, communications, etc. with no problems. However, Dropbox has become unmanageable after your last update. If you can't offer any solutions, I will have no other option but to move my backup to another company. I'd rather not but trying to put the problem at my end isn't helping. This is a Dropbox software upgrade problem. 

[Lakeysan]

I'm having this exact same issue, Galaxy s22 Ultra, Android 14.

Thumbnails either don't load when i open the folder or they'll load but when i hold on 1 to start marking them for deleting or to move them, all the thumbnails change to generic icons, so unless i remember what each photo looks like before i start marking them, its impossible to move or delete multiple files at once.

[neptunejcn]

I am having the same problem after upgrading the app last night.

[kenternst]

Glad you're joining in on this problem. Tech support, so far, thinks the problem is me

[BenDBX]

Hi Everybody,

A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further.

Thanks,

Ben

[Lakeysan]

App Updated, Cache Cleared, Phone turned off, left for a few minutes then turned back on again. Problem still exists unfortunately.

[BenDBX]

Thanks @Lakeysan, I'll pass this along this and we'll continue to investigate.

[kenternst]

Sorry, but no change after updating your app and rebooting my tablet. Still difficult to get thumbnails to load and thumbnails still disappear after making one selection. 

[kenternst]

Is there an update coming to fix this issue? This has been going on way too long.

[Nancy]

Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.