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Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the pictures. Worse yet. Many thumbnails disappear as soon as I select a picture. It's impossible for me to work on pictures when the thumbnails won't appear or disappear.
As I've mentioned, we have a very fast Starlink setup (30 to 110 MBPS speeds). We do everything on line daily. The only change was your last update when all this started. We travel full-time in a motorhome and do research, banking, communications, etc. with no problems. However, Dropbox has become unmanageable after your last update. If you can't offer any solutions, I will have no other option but to move my backup to another company. I'd rather not but trying to put the problem at my end isn't helping. This is a Dropbox software upgrade problem.
Glad you're joining in on this problem. Tech support, so far, thinks the problem is me
Hi Everybody,
A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further.
Thanks,
Ben
Thanks @Lakeysan, I'll pass this along this and we'll continue to investigate.
Sorry, but no change after updating your app and rebooting my tablet. Still difficult to get thumbnails to load and thumbnails still disappear after making one selection.
Is there an update coming to fix this issue? This has been going on way too long.
Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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