You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
View
Web
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

epolito's avatar
epolito
Helpful | Level 6

Also note that when not using dropbox for a prolonged period of time and than going back to it, the pages load ok but when refreshing or accessing the Deleted files, the issue comes back. Very very weird!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Everybody,

 

Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share.

 

Thanks,

Ben

  • VinceVGHC's avatar
    VinceVGHC
    New member | Level 2
    6 months ago

    I am having the same issues while working in Google Chrome on Dropbox. I tried Safari instead and it appears to work. While in Google Chrome, if I click a folder nothing shows up. No files or folders. And the Search bar does not work either. When I click in it, it just disappears. Google Chrome is my preferred browser to use though so hopefully this gets figured out ASAP. 

    • VinceVGHC's avatar
      VinceVGHC
      New member | Level 2
      6 months ago

      Dropbox now appears to be working normally for me again on Google Chrome. Thank you.

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    6 months ago

    Sounds good.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hi @CPDevm after some digging it seems there is no need to open a ticket for this. 

       

      Our team is aware, and actively working on it as you can see here. 

      • KJ Herbs's avatar
        KJ Herbs
        Helpful | Level 6
        6 months ago

        Hey Megan,

        After walking away from the computer for a few hours, I returned and happily found Dropbox working again, so I downloaded a few files to create a report. Then going to the next report, the viewing pane is once again blank.

         

        Thank you for letting the Chrome browser users know this is a serious issue. Look forward to working on DB with confidence, not with tentativity. 

        Kj herbs

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!