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Forum Discussion
How to turn on 'open in - Finder'
Some of my team members can't view the open in - finder tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and ite...
In this case they are tied to everyone's account. Many team members can do this no problem. But I'm having an issue where two of them can't even though we've given them access to those folders.
Walter
Dropbox Staff
Dropbox StaffHey officeemployee205, sorry to jump in, but could you check if those two members have stored those files locally on their device (i.e. available offline) or if they've set them to be online-only perhaps?
Hi Walter. That isn't relevant in this case. We share links to files with each other all the time across the team and it shouldn't matter if it's online only or synced to the local drive of that user's computer. In the cases when the files are online only (which for me is 90% of the time when people share file links with me). I simply go to more - open in - finder and then in the Finder window I'll sync my item like normal. This is what I'm trying to get to work for these team members, the "open in - finder" tab.
- Walter
In that case, could you ask the people who are having issues with this to try clearing their browser's cache or using an incognito window or another browser?
Let us know how it goes officeemployee205
Good idea. We tried both incognito as well as clearing cache and nothing resolved this issue.
