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Forum Discussion
How to recover a shared folder deleted by the other user?
I have losted a extremely important folder which includes all of my book keeping & accounting info. When I notified my accountant we'd like to switch our accounting service to another accountant, he ...
Hi,
We did receive a notification that this file has been deleted.
I can not see the deletion on our event page, as I guess it's not done by us.
However, I can see it in the list of folders, when I click show deleted folders, it shows up as one of our deteled files, we tried to restore it but it shoes an error so the restoration is unsuccessfull. And also when I clicked on deleted files on the left of the webpage, it shows no deleted files in there.
If as you said we do not get a notification when the other stop sharing the folder, which means it's deleted by the other user? If so, we should be able to restore it as our own file?
Many thanks!
Celeste
Dropbox Staff
Dropbox StaffHey rtt890123,
Thank you for the update!
I have reached out to you via email to the email address associated with your Community profile so that, if you like, we can look into this a bit deeper and see what happened exactly.
Keep an eye out for my message and reply when you can, and we'll take it from there.
Thanks!
