You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ar12's avatar
ar12
Explorer | Level 3
5 years ago

How to hide my dropbox cache from view?

Hi, I'm trying to neaten up my Dropbox files, but over the last few weeks I'm suddenly able to see .dropbox.cache in the main dropdown and also a file called 'desktop' in each folder. 

It's not the end of the world but it bugs me when I'm trying to streamline my filing system. If I try to delete the desktop file it just pops back up again. Obviously I don't want to delete the cache folder, perhaps just hide it or something (even though in properties it's listed as 'hidden'). Hope I'm not being dense. Screenshots of both below;

Cache folderDesktop file

Desktop
Sync
View
  • Server_Align's avatar
    Server_Align
    5 years ago
    ar12 wrote:

    Hi Lusil - followed step-by-step but no luck!

    Pffffftt like that was going to do anything!

    Go into your drobox folder in file explorer and select the VIEW menu, if you have no menu press the ALT key to bring it up.

    View > options > change folder and search options > view tab > advanced settings > hidden files and folders > Don't show hidden files, folders or drives. > ok

     

    You might want to also do the APPLY TO FOLDERS button to push that out to all folders.

     

     

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey ar12, thanks for reaching out to us. Let's see what we can find. 

    At first, could you let me know if you've tried rebooting your computer by any chance?

    Do you also have any OS prompts for any updates?

    Keep me posted - thanks!

    • ar12's avatar
      ar12
      Explorer | Level 3
      5 years ago

      Hi Lusil thanks, I've just tried to reboot but no changes. I've not been given any update prompts either.

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for your swift reply, ar12. 

        Have you also tried a simple reinstall of the desktop app? You can do so by following these steps:

        1. Make sure that you save and quit all apps that access files in the Dropbox folder.
        2. Stop the Dropbox desktop app from running by clicking on the Dropbox icon next to your computer's clock, selecting your avatar, and choosing Quit Dropbox. 
        3. Uninstall Dropbox.
        4. Reboot your computer to make sure the uninstall is complete.
        5. Download and install the newest version of the desktop app.

        Let me know how it goes!

        PS. Please note that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!