Excel Preview Garbles Data on the Dropbox mobile app

[Michael 103673]

Numbers in cells overrun into adjacent cells. No longer see a button to open file.

[Walter]

Hey there @Michael 103673, sorry to hear about this.

Can you please clarify if you're previewing the file within the mobile Dropbox app or if you're using a web browser instead?

Does it happen with all of your Excel files or just one?

Any additional information you can share is more than welcome, Michael. 

[Michael 103673]

This happens when previewing the file within the mobile Dropbox app in iOS and iPadOS. All Excel files do this when text fills the second field.

[Megan]

Hi @Michael 103673, so you're previewing the file locally using the Excel app, correct? 

If you try to preview the file using either the web browser, or the desktop app, do you notice the same behavior? 

[Michael 103673]

This happens when previewing the file within the mobile Dropbox app.

[Jay]

Hi @Michael 103673, the preview feature in the Dropbox mobile app isn't 100% accurate for all files, and could result in some visual issues.

Does the file preview normally in the Excel mobile app?

[Michael 103673]

Yes.

[Nancy]

Hi from me too, @Michael 103673. If you preview your files on a computer instead and on your web account, does the issue persist?

[Michael 103673]

Using Mac displays properly in Finder window. With browser to display on web, it garbles just like it does in iOS and iPadOS as shown here from screenshot on web.

[Nancy]

Thanks for the screenshot, Michael; appreciate that.

Does another browser, or even incognito window, make a difference? 

Also, is this something that started happening just recently for all your Excel files, or has it always been like this more or less?