Excel Files not opening to edit in Excel from Dropbox.

[ijmolder66]

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen"  I click on Allow then it just flips back to the Dropbox preview of my Excel file.  I have logged out of Dropbox on the (Android) phone, then back in, no change.  I have rebooted the phone, no change.  I have uninstalled Excel on my phone and let Dropbox install it again, no change.  Sometimes I get the "Sign in to Dropbox to link with Microsoft Office Integration" prompt so I do, no change.  I have clear Cache, no change.  Removed the Default apps, no change.  I can open and edit the Excel file with Excel  on the Web from a computer.  I am will to use Google Sheets but I do not get that as an option on the phone. 

Note: I can open the Excel file in Excel on my phone if I open Excel directly on the phone then select the file, just not from within Dropbox.

[Jay]

Hi @rajma420, as of yet, we have no update on this matter. We'll keep you updated as and when this has been resolved.

[rajma420]

Issue still exists.

[rajma420]

Issue still exists. Can't open password protected excel file in Dropbox app. Reported this a month ago to  you all.

[Nancy]

Hi all, and thanks for your patience so far. 

We expect the next release to have a fix for this issue, and we've reached out to inform MS of the issue in their integration.

[ijmolder66]

Thanks for the update, sorry for the delayed response, I gave up checking for updates.

Glad to hear it will hopefully be fixed in the next update BUT I do want to add that NONE of my files are password protected and I cannot open Excel or Word docs from within the Dropbox app but I can when using the Excel or Word apps directly; so I do not think it is a password protection issues.

Hope this helps your engineers.  When will the next release come out?

[rajma420]

It's been months, are you all going to fix this? I am paying $120 a year for Dropbox, can you give me a partial refund?

[rajma420]

Can you respond?

[Walter]

HI all, I just wanted to check back on this. Is anyone still having issues with this? 

[rajma420]

I am still unable to open password protected excel files in the dropbox app. I can open normal excel or word files just fine.

File integration message, then says can't open. Open with something else.

[rajma420]

Actually, still can't edit a word doc or excel file in Dropbox app. Microsoft - allow integration. Can't Edit a word doc too