Excel Files not opening to edit in Excel from Dropbox.

[ijmolder66]

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen"  I click on Allow then it just flips back to the Dropbox preview of my Excel file.  I have logged out of Dropbox on the (Android) phone, then back in, no change.  I have rebooted the phone, no change.  I have uninstalled Excel on my phone and let Dropbox install it again, no change.  Sometimes I get the "Sign in to Dropbox to link with Microsoft Office Integration" prompt so I do, no change.  I have clear Cache, no change.  Removed the Default apps, no change.  I can open and edit the Excel file with Excel  on the Web from a computer.  I am will to use Google Sheets but I do not get that as an option on the phone. 

Note: I can open the Excel file in Excel on my phone if I open Excel directly on the phone then select the file, just not from within Dropbox.

[Megan]

Hi @ijmolder66, thanks for posting here today! 

Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? 

Also, can you clarify if you're using an individual Dropbox plan, or a Business one? 

Keep me posted, and we'll take it from there!

[rajma420]

Same exact thing is happening to me. Can't edit Word or Excel Files in Dropbox on phone. Samsung phone. Noticed it today - July 14.

[ijmolder66]

I noticed it this past Wednesday (7/12/23).  I use the spreadsheet to track my gas fill ups, frequency, costs, and MPG.  The last time I used it successfully on my phone was last 6/20/23.  I use it a lot on my computer without issue.  I have used Google Play to update all the apps, same result.  Is there a way to manually check for Dropbox updates in the phone app?  I did not see it if there is one.  I have the Dropbox Basic, (Individual?)

[Hannah]

Sorry to see you're having this issue, @ijmolder66 and @rajma420.

Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?

[ijmolder66]

How do I do that?  In my last post I asked

"Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. "

[rajma420]

I always have automatic updates on. The issue is with the latest version.

[Hannah]

If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.

The latest version is currently 336.2.2.

[ijmolder66]

I am  on version 336.2.2 updates 5 days ago.  Google play show all up to date.

[rajma420]

Hannah, like I already said, I have the latest version, 336.2.2.. The bug is in the latest version you all pushed out.