View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hello!
I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files.
This issue is NOT pertaining to the playback limits enforced by Dropbox plans. It's just the last few seconds of every audio file I upload, the player cuts off the end. These are all CBR MP3 files. Haven't tested with any other format.
I'm a podcast editor and multiple times per week I have clients come back to me complaining that the end of their piece is cut off. It always turns out that they were listening to the file on Dropbox's web player. Once they download the file, it's perfect.
Total time-waster for me and just not a good experience overall for clients.
Love Dropbox otherwise, and with the subscription fee every month, I would expect not to have issues like these.
Happy to provide further info or test to help resolve this issue!
Hello Daphne
No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!
Send in the details to support with specific examples:
And then track at http://dropbox.zendesk.com
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I have the same problem as this with just one of my audio files uploaded to Dropbox. If I open the file in another app it plays perfectly, but in preview the last 5 seconds are cut off. The weird thing is, the MP3 is the same length however I open it (it's 35:09 long in Dropbox and in any other app). It's almost as if when uploading to Dropbox the recording has "slipped". It's a spoken track for hypnosis. Near the end I am counting 1,2,3,4,5 and in Dropbox preview I say "1" at 35:04, whereas in any other app I'm saying "1" at 34:59! It's like it's all "slipped" by 5 seconds over the length of the recording. I've deleted, uploaded again a few times but always the same result. It all plays in the sender's Dropbox preview.
The other files I have uploaded to Dropbox play fine with no cut off endings. The file is not too large: it's about 32MB. I think the limit for MP3 is 1GB?
Any idea what is going on?!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thanks for your reply. It's not a video - it's audio MP3. I've uploaded the files (there are 3 similar ones but only one has the problem) from someone else's Dropbox. I've also uploaded the problem file from We Transfer (another file transfer app) - no difference. I've saved the file to my PC and added it to Dropbox from there - same problem.
I doubt it's a browser problem as the other two files play perfectly. I've tried logging into Dropbox on Chrome and MS Edge - same problem. I don't use any other browsers.
I have cleared the cache.
Thanks.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hello Daphne
No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!