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Forum Discussion
End of Audio Previews Cut Off
Hello!
I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files.
This issue is NOT pertaining to the playback limits enforced by Dropbox plans....
Hello Daphne
No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!
Daphne
Dropbox Staff
Dropbox StaffHello Daphne
No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!
With all due respect, I'm not sure how spending extra time and adding complications to our own workflows to accomodate Dropbox's broken product should be accepted as a resolution.
Manually adding time at the end of files is not an acceptable solution. It takes extra time, can be forgotten about (I'm working with a team), and clients do not want 10 seconds of silence at the end of the files.
Not to mention the multiple times a week I have clients come back complaining the end of their files are cut off, then I have to explain to them that it's just Dropbox and to please download the file to verify. It's a waste of time for everyone involved and creates a poor experience.
Other than this issue, I love Dropbox, so I would respectfully ask this issue to not be forgotten about and not considered resolved until a proper fix has been implemented by Dropbox.
- Daphne
