View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I have a problem with access to site dropbox.com. Site not opening.
Ping is working normally:
PING dropbox.com (162.125.248.18) 56(84) bytes of data.
64 bytes from 162.125.248.18: icmp_seq=1 ttl=55 time=38.4 ms
64 bytes from 162.125.248.18: icmp_seq=2 ttl=55 time=38.3 ms
64 bytes from 162.125.248.18: icmp_seq=3 ttl=55 time=38.1 ms
64 bytes from 162.125.248.18: icmp_seq=4 ttl=55 time=38.1 ms
^C
--- dropbox.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
Hey there @Dmitry Belkin - sorry to hear about this.
Have you tried clearing your browser's cache and/or using another browser since you first noticed this?
If you did and this persists, please send us a screenshot of the exact error you're getting, so that we can have a look too.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
and synchronization in app not working
Thanks for the screenshot @Dmitry Belkin
In that case, can you reboot your computer and internet router and let me know how it goes?
If you have a security program running as well, you can temporarily disable it as a test too.
When it comes to the desktop app, can you send me another screenshot of the app's exact status and version as shown in your system tray/menu bar?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Glad to hear you're back up and running, Dmitry.
Thanks for keeping us in the loop too and have a lovely weekend!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!