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Forum Discussion
Dropbox suddenly stopped working with Safari on my Desktop
Started having problems today with Dropbox not working properly on my IMac desktop. Mobile devices work fine When I open up Dropbox from my menu bar, I have trouble opening up any files , Recent, Ho...
Megan
Dropbox Staff
Dropbox StaffHey @bigadorf, thanks for posting today!
Can you clarify if you receive that message after clicking the little globe icon, on the pop-up window of your Dropbox icon?
If you try accessing Dropbox directly through Safari, do you get the same message?
I would like you to locate your Dropbox icon on the menu bar, hover your mouse there and let me know what the status and version of our Desktop application is.
Let me know, and we'll take it from there.
Can you clarify if you receive that message after clicking the little globe icon, on the pop-up window of your Dropbox icon?
If you try accessing Dropbox directly through Safari, do you get the same message?
I would like you to locate your Dropbox icon on the menu bar, hover your mouse there and let me know what the status and version of our Desktop application is.
Let me know, and we'll take it from there.
MeganDropbox Staff
Dropbox StaffHey jaystanley2, I hope you're having a great Friday!
When you open Safari manually (not from the globe icon on our desktop app) and try to access Dropbox, do you receive the same message?
Also, let's try something. Can you uninstall, then install the app back in?
If the same thing occurs when you do, let me know.
Thanks!
When you open Safari manually (not from the globe icon on our desktop app) and try to access Dropbox, do you receive the same message?
Also, let's try something. Can you uninstall, then install the app back in?
If the same thing occurs when you do, let me know.
Thanks!
TIP: make sure javascript is ON in all browsers, especially Safari in Preferences > Security
