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lennartl's avatar
lennartl
Explorer | Level 3
4 years ago

Dropbox Smart Sync doesn't work for image sequences in After Effects

Hi,

 

whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image sequence automatically. It detects the first image in the sequence but doesn't download the rest, resulting in an After Effects error "Can't import as sequence. Found no matches for the selected file name. (39::44)".

For projects with multiple sequences, this is a very annoying bug. Especially because relinking the files isn't easy since you first have to find the file locations and sync the files manually. We have been using OneDrive before and there it wasn't an issue.

Any plans to fix this issue?

 

Best,

Lennart

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey lennartl, thanks for letting us know about this.

    Would you mind clarifying a few things for me?

    Are the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder?

    What is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

    Also, a screenshot of the After Effects error would help me investigate on this further.

    Thanks!
    • lennartl's avatar
      lennartl
      Explorer | Level 3

      Hi Hannah,

       

      everything related to the project is inside my dropbox but not every file/folder is synced locally. The smart sync fails only when trying to automatically sync image sequences locally which are linked inside the after effects project.

      Sync status is active. Like mentioned this ONLY applies to image sequences. Other files like static images, sound files etc. are getting synced correctly by the smart sync feature.

      The error message is exactly what I already wrote:

      "Can't import as sequence. Found no matches for the selected file name. (39::44)".

       

      Best,

      Lennart

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        Hey lennartl - sorry to jump in here, but could you post a screenshot of the exact error you're seeing?

        A visual of that would definitely help us assist further. 

        Also, does this happen with Online Only files only or is it affecting local ones as well? 
  • NullLayer 's avatar
    NullLayer
    New member | Level 2

    Experiencing similar issue.

     

    The image files exported from the clients camera are named in numerical order by default. These are then added to a Dropbox folder which sits in a folder alongside with the AE project file. When importing images as a sequence into After Effects, I keep getting error messages and certain images/frames will not import, normally its a batch of frames, not singles. The image files are not corrupt as they can individually be opened/previewed on Mac from Dropbox.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey NullLayer , could you clarify if you've tried any of the troubleshooting steps mentioned earlier in this discussion? 

      • Fabiobox's avatar
        Fabiobox
        Explorer | Level 3

        Hello

        i just quote the thread

        I remember that a few years ago the smart sync with after effects worked very well. For a couple of years, however, every time I open an old project it takes me hours to resync all the files. Any update on this topic?

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Hi,

 

whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image sequence automatically. It detects the first image in the sequence but doesn't download the rest, resulting in an After Effects error \"Can't import as sequence. Found no matches for the selected file name. (39::44)\".

For projects with multiple sequences, this is a very annoying bug. Especially because relinking the files isn't easy since you first have to find the file locations and sync the files manually. We have been using OneDrive before and there it wasn't an issue.

Any plans to fix this issue?

 

Best,

Lennart

","body@stringLength":"777","rawBody":"

Hi,

 

whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image sequence automatically. It detects the first image in the sequence but doesn't download the rest, resulting in an After Effects error \"Can't import as sequence. Found no matches for the selected file name. (39::44)\".

For projects with multiple sequences, this is a very annoying bug. Especially because relinking the files isn't easy since you first have to find the file locations and sync the files manually. We have been using OneDrive before and there it wasn't an issue.

Any plans to fix this issue?

 

Best,

Lennart

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Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:568982"},"body":"Hey lennartl, thanks for letting us know about this.
\n
\nWould you mind clarifying a few things for me?
\n
\nAre the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder?
\n
\nWhat is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.
\n
\nAlso, a screenshot of the After Effects error would help me investigate on this further.
\n
\nThanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-01-07T08:50:57.326-08:00","lastPublishTime":"2022-01-07T08:50:57.326-08:00","metrics":{"__typename":"MessageMetrics","views":2765},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:568922/message:568982","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw1Njk1MDgsNTY5NTA4","node":{"__ref":"ForumReplyMessage:message:569508"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:569508":{"__typename":"ModerationData","id":"moderation_data:569508","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"messagesCount":27281,"kudosGivenCount":3427,"kudosReceivedCount":3438,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2781,"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ForumReplyMessage:message:569508":{"__typename":"ForumReplyMessage","uid":569508,"id":"message:569508","revisionNum":1,"author":{"__ref":"User:user:1507269"},"readOnly":false,"repliesCount":16,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:568982"},"conversation":{"__ref":"Conversation:conversation:568922"},"subject":"Re: Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:569508"},"body":"

Hi Hannah,

 

everything related to the project is inside my dropbox but not every file/folder is synced locally. The smart sync fails only when trying to automatically sync image sequences locally which are linked inside the after effects project.

Sync status is active. Like mentioned this ONLY applies to image sequences. Other files like static images, sound files etc. are getting synced correctly by the smart sync feature.

The error message is exactly what I already wrote:

\"Can't import as sequence. Found no matches for the selected file name. (39::44)\".

 

Best,

Lennart

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-01-10T08:39:45.503-08:00","lastPublishTime":"2022-01-10T08:39:45.503-08:00","metrics":{"__typename":"MessageMetrics","views":2743},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:568922/message:569508","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw1Njk2MTcsNTY5NjE3","node":{"__ref":"ForumReplyMessage:message:569617"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:569617":{"__typename":"ModerationData","id":"moderation_data:569617","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:569617":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:569617","revisionNum":1,"uid":569617,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:569508"},"conversation":{"__ref":"Conversation:conversation:568922"},"subject":"Re: Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:569617"},"body":"Hey lennartl - sorry to jump in here, but could you post a screenshot of the exact error you're seeing?
\n
\nA visual of that would definitely help us assist further. 
\n
\nAlso, does this happen with Online Only files only or is it affecting local ones as well? ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":15,"postTime":"2022-01-10T12:59:50.451-08:00","lastPublishTime":"2022-01-10T12:59:50.451-08:00","metrics":{"__typename":"MessageMetrics","views":2736},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:568922/message:569617","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1592415":{"__typename":"User","id":"user:1592415","uid":1592415,"login":"NullLayer ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-17T08:48:07.051-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1592415"},"ModerationData:moderation_data:637484":{"__typename":"ModerationData","id":"moderation_data:637484","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:637484":{"__typename":"ForumReplyMessage","uid":637484,"id":"message:637484","revisionNum":1,"author":{"__ref":"User:user:1592415"},"readOnly":false,"repliesCount":9,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:568922"},"conversation":{"__ref":"Conversation:conversation:568922"},"subject":"Re: Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:637484"},"body":"

Experiencing similar issue.

 

The image files exported from the clients camera are named in numerical order by default. These are then added to a Dropbox folder which sits in a folder alongside with the AE project file. When importing images as a sequence into After Effects, I keep getting error messages and certain images/frames will not import, normally its a batch of frames, not singles. The image files are not corrupt as they can individually be opened/previewed on Mac from Dropbox.

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-11-17T08:58:18.838-08:00","lastPublishTime":"2022-11-17T08:58:18.838-08:00","metrics":{"__typename":"MessageMetrics","views":926},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:568922/message:637484","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw2MzgyNDgsNjM4MjQ4","node":{"__ref":"ForumReplyMessage:message:638248"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:638248":{"__typename":"ModerationData","id":"moderation_data:638248","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1569135":{"__typename":"User","id":"user:1569135","uid":1569135,"login":"Fabiobox","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-08-28T10:19:57.966-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:46"},"messagesCount":7,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1569135"},"ForumReplyMessage:message:638248":{"__typename":"ForumReplyMessage","uid":638248,"id":"message:638248","revisionNum":2,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:637484"},"conversation":{"__ref":"Conversation:conversation:568922"},"subject":"Re: Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:638248"},"body":"

Hey NullLayer , could you clarify if you've tried any of the troubleshooting steps mentioned earlier in this discussion? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"128","kudosSumWeight":0,"postTime":"2022-11-21T10:47:27.232-08:00","lastPublishTime":"2022-11-21T10:48:09.202-08:00","metrics":{"__typename":"MessageMetrics","views":806},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:568922/message:638248","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw2ODkwMjAsNjg5MDIw","node":{"__ref":"ForumReplyMessage:message:689020"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:689020":{"__typename":"ModerationData","id":"moderation_data:689020","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:689020":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1569135"},"id":"message:689020","revisionNum":1,"uid":689020,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:638248"},"conversation":{"__ref":"Conversation:conversation:568922"},"subject":"Re: Dropbox Smart Sync doesn't work for image sequences in After Effects","moderationData":{"__ref":"ModerationData:moderation_data:689020"},"body":"

Hello

i just quote the thread

I remember that a few years ago the smart sync with after effects worked very well. For a couple of years, however, every time I open an old project it takes me hours to resync all the files. Any update on this topic?

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