Dropbox Paper isn't loading any images, why?

[andrewtsymbal]

Hi I have a problem with the paper.dropbox.com my images are not appear:

[Jay]

Hi @andrewtsymbal, thanks for bringing this to our attention.

Do the images not preview in all docs or just a specific one? 

Do you remember how these images added to the Paper doc (I.e. dragging and dropping, pasting, clicking the Dropbox icon)?

If you add a new image to the doc, does it successfully preview?

This will help me to assist further!

[andrewtsymbal]

Hi, only about half of the document images have a preview, and the latest images (about 30%- 40% of them) do not appear. However, when I click on the links in the warning message, images get downloaded so they are not deleted or moved.

I dragged and dropped them into the browser to add them.

And yes, if I add a new image, it works fine.

[Nancy]

Hope you don’t mind me jump in, @andrewtsymbal. Do you see the exact same thing on different browsers? 

Feel free to test this on an incognito window as well and let me know what happens then.

[andrewtsymbal]

Yes, the issue occurred in Firefox, Chrome, and Edge browsers, and it persisted even in incognito mode.

[Megan]

Hey @andrewtsymbal, let me also jump in here! 

You mentioned that when you click on the links in the warning message, the images get downloaded. 

Would you be able to send me a couple of screenshots from the process of you trying to preview the images within a Paper document, in order for me to have a visual? 

[andrewtsymbal]

Sure, 

[andrewtsymbal]

Also, if I copy this blue link and past into the browser, the image is downloading 

https://paper- attachments.dropboxusercontent.com/s_603BFC 2907812EDAEC9908A1381D043504922F330B4 F167B50EC211E4543CCA2_1682315225885_High t+05.jpg

[Megan]

Hey @andrewtsymbal, thanks for that! 

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

[andrewtsymbal]

I have 130 images, and 44 of them, which were uploaded last, are not loading.

If I upload new images to this document, they are uploaded successfully, but after refreshing the page, the same issue occurs.

In the new document with a several images, everything is working fine.