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Forum Discussion
Dropbox App won't open, the only thing that opens is my Dropbox Folder.
Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
I can access the web interface (not what I'm looking for). Again, as Rich said, I cannot see the icon on the tray. If I delete and reinstall will all my files be deleted/redownloaded?
Walter
Dropbox Staff
Dropbox StaffNo, reinstalling the app wouldn't be affecting the files you've stored in Dropbox Preston J.
While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer?
I am also experiencing this problem.
I am also on Windows 10 (build 19045.3448). Whenever I launch the dropbox client it takes me to File Manager.
I have tried:
- Uninstalling the dropbox client, rebooting and reinstalling the dropbox client. The dropbox client takes me through the account login process and then exits. It does not appear in the system tray.
- Using task manager to end the Dropbox client process. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
- Using task manager to end the Dropbox Service. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
I need to access the client so that I can adjust my sync settings as my HDD is running out of space.
- Hannah
Sorry to see that you're having this issue, Uitlander.
Have you tried these steps for a more advanced reinstall of the app, to see if they help?
Thank you for your efforts @hannah. I followed the steps you linked to, however they have made no difference. I still have no access to the Dropbox app from the system tray and when I attempt to launch the Dropbox app from the start menu it launches File Explorer.
- Jay
Hi Uitlander, do you have any antivirus or security software running on your machine? Is this a company-managed device?
I have McAfee running, which my employer provides and asks is used on any machine that I might use to handle work files. This is my personal device.
