Can't open my account as I lost my secret word

[Daniel the first]

O cannot open my Dropbox accoun, beca-use I Lost my secret Word. Please give me a solution. Thanks

[Walter]

Hey @Daniel the first, sorry to hear about this.

Can you please clarify if you're referring to your Dropbox account in general or if this is about your Dropbox Passwords account? 

Thanks!

[Daniel the first]

Muy accouny in general. Thnks

[Walter]

In that case, have you tried resetting your password @Daniel the first?

[Daniel the first]

No, I cannot, Im waiting an answer from Dropbox Office from two days ago. Thanks

[Walter]

In that case, could you share your ticket ID so that I can look it up in our system @Daniel the first?

[Daniel the first]

In this moment Im alone, O have to wait for my daughter return . Thanks