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Forum Discussion
Can't disable downloads on a shared link
Hello! I wanted to ask i've been trying to change settings for a share link iv'e created so who ever gets this link won't be able to download the file, but the setting won't allow me to change it - The download section is disabled and I can't change it.
Here's a photo of it:
I'm adding a photo to show you.
Please help me, Thank you!
- Hi Eya_Design, thanks for providing these details!
The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans.
Are you currently on a Dropbox Basic, Plus or Family plan?
This will help me to assist further!
- Jay
Dropbox Staff
Hi Eya_Design, thanks for providing these details!
The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans.
Are you currently on a Dropbox Basic, Plus or Family plan?
This will help me to assist further!Hey! thank you, yes we are on the Plus plan.
- JayThanks, in this instance, this is why the option isn't available on your account.
You'd need to be on a Professional or Business plan to be able to enable this feature.
Hi, Can someone help me with this issue I'm facing? I disabled download for a file which I want to share with some people, but even in incognito and logged into my different account I'm able to download the file.
I am having this same problem in July 2022. I have followed the Dropbox procedure to the letter, and it does not work. I have a Professional level subscription. I set up the permissions on a folder to share the link for viewing with Downloads Disabled and I save it. And when I share that link, the person is able to download every file in that folder. I have tried it several times - including by deleting and recreating the link. And it just doesn't work. This is VERY frustrating. I did a chat with Dropbox Support and they were unable to help. I really need an answer here. I should be able to share a folder where the person is able to view the files -- but not download it and not be able to share the link with others who are not invited by me. The Dropbox Settings appears to offer those features -- but they DO NOT WORK.
