Blank Login Screen When Using Safari

[iamchrishall]

When using Safari on a Mac, I am unable to log in to Dropbox because the login screen is blank. I have updated Safari, cleared cache, cleared history, cleared cache again, but nothing will get the login screen to show. I took a look at the web inspector and I see this error:

SyntaxError: Unterminated regular expression literal......

Any ideas?

[Walter]

Hi there @iamchrishall, sorry to hear you're having issues with this.

Do you happen to be running any particular plugins or extensions that could be causing this?

Have you tried a private browsing window or another browser?

If you did and the issue persists, please send us a screenshot so that we can have a visual too.

Thanks!

[iamchrishall]

I currently have no extensions installed. I just tested using a private window and I'm still getting the same blank screen when clicking the login button. I am able to log in on other browsers (Chrome and Firefox) as a workaround but would obviously prefer to keep all my work in one place.

I have attached a screenshot of the blank screen I receive when trying to log in.

Thank you for your help.

Chris

[JASerz]

I am having this same problem as of last Friday, the 22nd. Pretty frustrating.

[Walter]

Could you both clarify the version of Safari you're using and if you've cleared the browser's cache since you first noticed this?

Thanks a bunch @iamchrishall & @JASerz 

[JASerz]

Hello - thanks for the reply!
Definitely cleared cache and all-time history.
Version 16.6 (18615.3.12.11.2) - MacBook 1
Version 17.0 (18616.1.27.111.22, 18616) - MacBook 2

[iamchrishall]

I have cleared all cache several times. I actually did see the issue starting last week as well. When the issue first came up I was using Safari Version 16.6 (18615.3.12.11.2) and then the other day I updated to Version 17.0 (18616.1.27.111.22, 18616) hoping it would fix the problem but it did not.

I also just noticed that I now have the same problem when trying to log in to the browser version of Dropbox using Safari on iPhone.

[iamchrishall]

I'm now able to login on Safari, I'm assuming this has been fixed?

[Nancy]

Glad to hear that, @iamchrishall!

@JASerz, has the issue been resolved for you, as well?

[JASerz · Accepted solution]

Thanks Nancy - Saturday AM (09/30) Dropbox started working properly with Safari.