Allow files to open without preview in the mobile app, like they used to.

[Slangword]

Drop Dropbox used to open files with default apps without the preview function. That functionality has since been removed. That functionality was very helpful to those of us using atypical files such as the CBR files consisting of zipped images that can be opened with a specific viewer.  The current version of Dropbox does not allow that and takes me to a "preview can't be opened" screen.  I then need to go to several other screens to actually open the file. I would like the functionality to be restored.  I know this problem affects users of other file types as well.

[Hotspur8]

Having the same problem.  I have tons of comics that can't be accessed now. 

[Hotspur8]

I have to use the three dots and choose open with,  and then pick my viewer.  Oddly,  it works normally on my phone. 

[Megan]

Hey guys! 

Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

I will pass on your comments to the relevant departments so that we can further improve product. 

Thanks! 

[Grey_Mo]

Having the same issue here, very frustrating!

[Hotspur8]

Reported the problem to Dropbox.  Got a crappy reply.  "We don't control that, your device does.  Hey, look it up on Google."  Automatically blames the device, because Dropbox can never be wrong.

[markm4663]

I have the same problem with another application on an android phone.

I got on chat and explained the situation to the CSR.  

He has escalated the case to the Advanced Mobile team.

The two issues are:

1.  If a default app is specified, when selecting a file to be launched, with the default app configured, Dropbox should skip the preview, if not supported by Dropbox and open the file.  Currently, user needs to open the menu for the file and select "Open with.."

2. For a given file, when selecting the "Open with.." for the file, code should always open the currently configured list of available apps and the currently selected app for default.  Currently, if there is no default for the file the "Open with.." list is presented.  Once a default is chosen, when selecting the menu for the file and choosing " Open with..." it opens the file with the default app previously selected.  There does not appear to be a way to deselect the default app other than uninstall and reinstall Dropbox.

I had another problem a few weeks ago with an xlsx file and MS 365.  Got on chat, explained the problem, CSR escalated the issue and there was a fix in the next release of Dropbox!

Initial chat was on July 3, new Dropbox app with the fix was available on July 6!!!!!

[Hannah]

Hey @markm4663, thanks for your reply here and sorry to see you're having this issue.

I'm happy to see that your previous issue was resolved so quickly.

Can you give us the ticket number for the current one, so we can investigate further?

[markm4663]

Hi Hannah!
The ticket # is 22691958.
Thanks!

[Hannah]

Thanks for the ticket number, Mark!

I've passed your comments along and raised the priority of the ticket for you.

If you need anything else, please let us know.