A zip file shared with me cannot be extracted. Is there a work around to get the files?

[NancyAnnPhoto]

Dropbox message >>  Too big to load

This file type must be smaller to load here.

[Hannah]

Hi there, @NancyAnnPhoto, thanks for joining the Dropbox Community!

Currently, there's no way to unzip a file through Dropbox; have you tried downloading it to your computer and unzipping it there?

How large is the file in question?

Let me know.

[NancyAnnPhoto]

File size 

10.88 GB

Yes, tried to download to PC, error "empty" 

Although I know that's not correct either. 

Thank you for your help.

[Walter]

Could you send us a screenshot of the exact error you're getting, so that we can have a visual too @NancyAnnPhoto ?

Also, have you tried another browser and/or another program to un-zip the file?

[NancyAnnPhoto]

My assistant fixed me up! I do not know what she did, but I'm in business once again. Sorry for the interruption. 

[Walter]

No worries @NancyAnnPhoto - I'm glad to hear it's sorted now and thanks for keeping us in the loop too.

See you around the Community and have a lovely weekend!