Re: space earned not avaliable
Hey @cassiem, thanks for the nudge here.
Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
That's strange indeed, @cassiem.
Can you send us a screenshot of the email you received?
Just make sure to hide any personal info on the screenshot.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
Thanks Hannah, no problem, here you go. Cassie
Thanks for the screenshot, Cassie!
When was the last email about your quota sent to you?
Also, can you confirm that the email came from one of our official Dropbox domains here?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
I just received another email (screenshot attached) asking me to upgrade, the last one was from 9/9/24. I'm sure they are from dropbox. As I said previously I'm also unable to access files through a notification email that a colleague has shared with me, when I follow the link I get to than dropbox landing page that tells me I am out of space.
 
 
 
