"oops Something Went Wrong On Our End"

[RogerF]

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm working on a Mac via Firefox.  Never had this problem before.

Thanks

[Jay]

Hi Roger, could you try switching browsers to see if this helps? 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Let me know how it goes!

[RogerF]

Hi Jay,

Didn't work with both Firefox and Safari with the settings you recommended.

Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

Roger

[Jay]

How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?

Any info you can provide would be great!

[RogerF]

A very small folder (442 KB) did upload.  Yesterday I uploaded folders with almost 2GBs without any problem.  A folder with 420 MB wont upload today. 

[RogerF]

I am going to try re-installing DB.

[RogerF]

Re-installed/upgraded DB and sill not working. 😞

[RogerF · Accepted solution]

Using the desktop application and it's working.  Obviously the files were too large.

Thanks for being there.

Moderator note: You can see more in regards to the upload file and folder limits here. 

[Jay]

Glad to hear you were able to resolve this matter!