'Your account is running out of storage' after trying to open a colleague's folder

[JPassioninc24]

 

How to fix this? My account is saying Your account is running out of storage when I tried to open a folder from my colleague

[Jay]

Hi @JPassioninc24, thanks for bringing this to our attention.

Are you trying to add a shared folder to your account? 

Does the folder have more data than your quota allowance, since shared folders do take up space on your own account?

This will help me to assist further!

[JPassioninc24]

Hi Jay, thanks for the response! My colleague send me an invite so I can add files to our company dropbox.

[Jay]

Was this an invite to a shared folder, or join a Dropbox team?

Could you attach a screenshot showing this invite, while hiding any personal names?