Why is the referral status ineligible?

johnny18420 · ‎08-27-2023

Hi all,

I referred Dropbox to a colleague for both his work and school. Would this be eligible? They were both marked as ineligible and I don't understand why. I didn't receive extra bonus space and I don't think it's fair.

Why did this happen?

Jay · ‎08-28-2023

Hi @johnny18420, thanks for bringing this to our attention.

If a referral is ineligible, it means that they either already have an account, or they're trying to activate the referral on the same machine or network as the one you're on.

If you have any further queries, feel free to message back.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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johnny18420 · ‎08-31-2023

Hi Jay,

The person I referred to does not have a Dropbox account. He created one for school and his personal which is brand new. He signed up using the link I provided. He is sharing an internet provider with his family member that may have Dropbox but he does not have one. Can you please help. I referred to him brand new and it's not fair why I'm not getting any additional storage nor does he get it either.

johnny18420 · ‎08-31-2023

Hi Jay,

The person I referred to does not have a Dropbox account. He created one for school and his personal which is brand new. He signed up using the link I provided. He is sharing an internet provider with his family member that may have Dropbox but he does not have one. Can you please help. I referred to him brand new and it's not fair why I'm not getting any additional storage nor does he get it either. Are you able to do something about this?

Hannah · ‎08-31-2023

Hey @johnny18420, sorry to jump in here.

In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this?

Here are the steps they need to follow.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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johnny18420 · ‎08-31-2023

Hi Hannah,

Yes this person did install they Dropbox desktop app. He installed it on his desktop for work and on his laptop for personal/school. Now neither of us have the extra storage as promised.

Hannah · ‎08-31-2023

Can we send you an email, so we can investigate this further, Johnny?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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johnny18420 · ‎08-31-2023

Yes please, if you can email that would be amazing.

Megan · ‎09-01-2023

Hi @johnny18420, I just sent you an email, I'll see you there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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johnny18420 · ‎09-03-2023

Hi Megan,

I received your email and I responded. Thank you 🙂

Why is the referral status ineligible?

Why is the referral status ineligible?

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