Where are my referrals?

[agnesagnes]

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.

[xiix]

As for verifying the email address, it's ridiculous. It clearly recognises that they have joined and allows them to also post on the community which they have.

[Rich]

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@xiix wrote:
When my mum joined through my referral not long ago, it worked through her phone and that wasn't an issue. Downloaded onto her phone. Nothing to do with downloading to a laptop.

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I don't know how that could be as it clearly states "desktop app" on the documentation, and it has always required an install on a unique computer.

• https://help.dropbox.com/storage-space/earn-space-referring-friends

[xiix]

Well it's deceiving, as the other person joined through my referral on their own phone too but this time it hasn't worked.

[Mark]

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@xiix wrote:
Well it's deceiving, as the other person joined through my referral on their own phone too but this time it hasn't worked.

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Which it shouldnt do - because it isn't supposed to as per terms.

Personally you are probably better off just keeping quiet about it working previously so that said space isn't revoked as it shouldn't have been issued. 

[xiix]

There have been other people who have also not had their extra space too..some fortunately have probably had their issues resolved..but I'm not getting anything resolved by someone telling me to keep quiet.

[Mark]

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@xiix wrote:
There have been other people who have also not had their extra space too..some fortunately have probably had their issues resolved..but I'm not getting anything resolved by someone telling me to keep quiet.

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Because it isnt eligible by installing on a mobile device. As has been said - that's in the terms.