Storage space on my device hasn't changed even after using selective sync & online-only.

[Patricia V.2]

Hi. I have 1.9TB left of my DB quota.

My computer is out of space (240 out of 245 Gb used) due to the DB folder.

I used BOTH selective sync AND online-only to storage my files in the cloud.

Yet, my computer HD is still out of space. The storage space taken up buy DB has not moved a notch.

I have DB Essential. 

It is impossible to speak to a DB customer service rep. 

If someone could help out I would appreciate it. 

Many thanks. 

[Megan]

Hey @Patricia V.2, I'd be happy to look into this with you! 

The first thing we want to check is that the changes you made (making content online-only, and using selective sync) have synced.

Would you be able to check the app's syncing status, and let me know what you find? 

If you locate your Dropbox folder, and right click on it in order to check its properties, what do you see there? 

Let me know more, and we'll take it from there!

[Patricia V.2]

Hello Megan, thank you for your message.

Here goes a snapshot of my DB information. 

I am not sure if that is what you were asking.

I look forward to your assistance!

Patricia

[Jay]

HI @Patricia V.2, the screenshot was to confirm that the size on disk is smaller than it should be. In this case, it looks to be the same, meaning that no files are marked as available online.

Could you attach a screenshot of the Dropbox folder in Finder, showing the sync icons specifically to confirm that they have a cloud icon on them?

[Patricia V.2]

Since I did the online only and selective synching changes, the DB folders disappeared from my Finder in my computer. Check out the screenshot below. 

I am also sending four screenshots of the folders that are on my DB account online for you to see the difference. I am sending 4 screenshots of this cuz I wasn't able to fit it all in one. 

[Hannah]

Thanks for the screenshots, @Patricia V.2.

If you used selective sync on some of your folders, it's expected that they'd get removed from your Dropbox folder.

That also means that if they're gone, they no longer take up space on your hard drive.

I do see some folders in your Dropbox folder that are marked as online-only. Are those the ones taking up your space?

If you go to this page in your account settings, are both the Dropbox system extension and the 'online-only files on Mac' settings enabled?

[Patricia V.2]

Yes, both settings are enabled. 

[Patricia V.2]

How can I find out which folders are taking up space in my computer then? If you say that the folders are longer in my hard drive, I am not sure which folders are taking up the space. 

[Megan]

Hey, Patricia!

If you click the Apple menu, and then navigate to About This Mac, then click Storage and Manage, that should give you an idea of the files taking space to your account. 

Do you see any files/folders there, that you have already marked as online-only? 

[Patricia V.2]

The Documents folder, the largest one, I thought I had set for online only. As you can see in the screenshot it is still there. 

How can I verify if it is online only and/or selective synching?