Storage space is full but it really isn't. Why is this happening?

[Nik10]

Hello!
On the basic tariff plan with bonuses displayed, when only 10% of the account capacity is turned on, the account is maintained at approximately 80-90%, while the photo and cart are empty.
The question is why is this happening?
Also, there are backup files that are not available for me to delete, how can I delete them?

[Mark]

Not sure what you mean about bonus display?

Everything you see at www.dropbox.com/home AND www.dropbox.com/backups use your quota. So anything stored in the account anywhere will take space. 

[Nik10]

By bonus space I mean that the basic plan has 2GB + 16GB of the volume received by bonuses

[Nik10]

How to delete “backup” files, but they are not available to me, I did not download these files.

[Rich]

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@Nik10 wrote:

How to delete “backup” files, but they are not available to me, I did not download these files.

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You can manage your backups from the Backups page. This will be files that you've backed up from your computer or an external drive.

• https://help.dropbox.com/organize/how-to-use-dropbox-backup
• https://help.dropbox.com/organize/delete-dropbox-backup

[Nik10]

I see two “backup” folders, but they are not available for me to delete.
I did not upload these files

[Nik10]

I have uploaded 6.7 GB files in Dropbox, but Dropbox says that 16.7 GB have been used, where does this difference come from?

[Hannah]

Hey @Nik10, what does the plan tab of your account settings show?