Storage has not upgraded

[eaglesonpeter]

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB

[Rich]

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@eaglesonpeter wrote:

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB

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When did you upgrade? What payment method did you use (just the type, not the details)? And do you see the transaction listed on this page?

[eaglesonpeter]

Hi, I paid by bank card today and can see both the invoice and receipt

[Walter]

Hi there @eaglesonpeter - thanks for the clarification.

May we reach out via email to have a further look internally? 

[eaglesonpeter · Accepted solution]

now upgraded but many thanks for the assistHi Walter, It'