Storage Space doesn't allow me to use the mobile app.

[marek_wes]

Dear Community,

Would be most grateful for any reply, please.

I have posted on here only a few days ago.  I thought my problem has been solved, but no.  Let me explain.

I have an account on my laptop, which shows I have 1.9 GB, but some space is free.

However, I have tried to sync this with my mobile phone.  A few months ago, I was using the account with no problem.  Then I lost the mobile phone.

I now have a new mobile phone.  When I log into my mobile phone, it says I am out of space, and should get a paid-for plan.  Yet it is precisely the space I have used on the lost mobile phone that is counting against me. 

Would anybody have any suggestions here, please? 

Yours

Marek

[Megan]

Hi @marek_wes, let's jump right into this! 

You mentioned that you see a message on your phone, informing you that you're out of space. Is there any way to move past this message, and use your account without an issue, or close the message?

Do you happen to have any screenshots of your mobile, and what you see there, in order for me to have a visual?

Keep me posted, and we'll take it from there!

[marek_wes]

Dear Megan,

Thanks for the prompt reply.  When I log on to my account on mobile, I get this message.  I cannot get past this.  I assume the system thinks I am taking up too much space, and yet the space that I am taking up is from the lost mobile phone.  I attach a photo of my mobile phone,

Marek

[Jay · Accepted solution]

Hi @marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans. 

This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.

[marek_wes]

Dear Jay,

Thanks very much indeed.  Have reduced the 3 devices to 2.  Can now get back into my account on my mobile.  Thanks again.  Will be in touch again if there are more queries,

With gratitude,

Marek

[Jay]

No worries, glad to have helped out. 

Enjoy your week!