Says I’m maxed out on storage, but I’m not…

[wamsender]

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and now I can’t upload anything else. Help?

[wamsender]

Can I delete my backup? That seems to be the problem...???

[Rich · Accepted solution]

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@wamsender wrote:

Can I delete my backup? That seems to be the problem...???

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As mentioned on Saturday, you have the backup feature enabled. Refer to the following links to learn how to manage your backups.

• https://help.dropbox.com/organize/dropbox-backup-overview
• https://help.dropbox.com/organize/how-to-manage-dropbox-backup

[wamsender]

Perfect! Thank you!!!!!

[ianshere]

I have this issue as well. 2.2Gb used out of 11.38Gb. No, it's not auto backups - I don't have that enabled. If I go to backups, I see an empty screen.

[Walter]

Hey @ianshere - sorry to hear you're having issues with this.

Could you clarify what's shown in your plan page in regards to your quota exactly? 

[ianshere]

11.38Gb. 2.2Gb used. It's a basic plan but I did a lot of add-ons to get it to that.

[Walter]

So you're not near your account's quota limit then @ianshere? 

Do you see any files taking up space on your homepage or the sharing tab by any chance? 

[ianshere]

Not even vaguely close to my limit - 2.22Gb of 11.38Gb Dropbox reports. I checked, and cleaned out, a bunch of files and folders from Shared and Home Page, but it didn't make a difference to the 2.22Gb that I was reported as using, and, when trying to copy a single small file - 3-400kb - it failed again.

[Nancy]

Hey @ianshere. For some reason, I’m unable to see your screenshot. Can you try to upload it again by clicking on the button showing below?

[ianshere]