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I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found any photos or videos.
I’ve restarted the app, my phone and turned off photo backup and left it before trying again, I’ve tried airplane mode with WiFi. I’ve tried using my data, but it’s not finding anything. Or doing anything. I’ve been using Dropbox alongside iCloud and haven’t had any problems until this. I’ve used about 6% of the 2tb storage I’ve got.
Any help on this?
Thanks
Hey @KerryL28, sorry to hear about this!
Can you try this out, and let me know if this does the trick for you?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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hello, i have this problem too on my ios device
- ios is updated
- dropbox cache cleared
- dropbox was reinstalled (yes, to the latest version...)
after all those helpdeskish useless things can you please release a dropbox update with the old uploader while you fix the new one?
thank you
p.s. to upload the photos that were not retrieved by the automatic (broken) backup i used the manual one and another BIG problem has occured: heic photos have been converted to jpeg, that is not good (no, the file format option in the settings is for the automatic backup, no for the manual upload)
if i upload something to dropbox MUST REMAIN THE SAME, not a byte should be modified, for photos and video too
to move some photos i had to use google drive...
Hi
I have happily and successfully used dropbox photo back up forever! My iphone 12 Pro iOS 14.5.1 128GB is now not behaving well between Photos and Dropbox camera uploads. Signed in and on opening the Photos tab in the Dropbox app tells me "looking for photos". this is as far as it gets.
If I uninstall Dropbox app completely, reinstall, sign in, and then try - it works. But I must stay with the app and keep the screen active. Any change and it goes back to "looking for photos". Then a repeat of the uninstall / reinstall process is required for it to work again.
There is no background back up at all.
Any advice most welcomed. Many thanks
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi, iOs app (v 238.2.2) on iOs 14.4.2 on an iPhone XR was no longer uploading photos.
--> cleared the cache --> it now says "analyzing photo library" (not sure of the exact translation, mine is in French "Anaylise de la bibliothèque") forever and does not upload photos either.
--> deleted the app, reinstalled it --> it found the new photos and started uploading them --> phone went into sleep after a few minutes (as it is supposed to do) and when I woke it up, Dropbox is stuck again at "analyzing photo library"
Any idea ?
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