Photo backup on iPhone isn’t working

[Em_6]

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found any photos or videos.

I’ve restarted the app, my phone and turned off photo backup and left it before trying again, I’ve tried airplane mode with WiFi. I’ve tried using my data, but it’s not finding anything. Or doing anything. I’ve been using Dropbox alongside iCloud and haven’t had any problems until this. I’ve used about 6% of the 2tb storage I’ve got.

Any help on this?

Thanks

[Abufinzio]

- 28 june 2021

- app version: 240.2.4

- ios 14.6

- media in the gallery: about 11000

some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.

please restore old backup/uploader engine or whatever it is

Thank You

[Abufinzio]

- 01 july 2021

- app version: 242.2.2

- ios 14.6

- media in the gallery: about 11000

some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.
a workaround was to delete the media and then restoring it to start the upload, now not even this

please restore old backup/uploader engine or whatever it is

Thank You

[Em_6]

just an update: the same problems are occurring still, nothing has been fixed. hopefully dropbox get this sorted out soon, @Megan, do you know if I could get any money back? its inconvenient when you have to sign in every time you have files to upload. thanks

[k_svensson]

Agreed. Users have reported this issue in detail over the last several months, but Dropbox has not prioritized a fix. The only workaround is to log out and log back in again (but this only works if you keep the app open - the second you close it, the same issue happens).

To pay a full annual subscription for a tool that's not working seems wrong.

[Em_6]

@k_svensson have you noticed when you have to sign back in, the camera upload option isn't there? I didn't have that problem until this issue had already been going on for a while. I have to go through to the Account / camera uploads manually. not that big of an issue, but its just another problem.

that and some files are duplicates, and others just aren't there. that bothers me more than having to sign in and out. is anybody else having these problems or is this separate? 

thanks

[KerryL28]

This has been happening with me since March, @Megan has been in touch and I updated my iOS software as suggested, but still it didn’t work.
Last week I upgraded my phone, and still Dropbox isn’t working.
I’ve basically been without this service now for almost 5 months.
I’d like a refund and I won’t be renewing.
Anyone else been successful in getting a refund?

[Em_6]

@KerryL28 I'm considering it. I really want dropbox to sort this mess out because when its working properly I really prefer it to other cloud storages. the specialist team just say they're working on it, but obviously there's been several updates since this problem started and its just getting worse. hopefully we can get some money back though

[Abufinzio]

- 16 july 2021

- app version: 244.2.2

- ios 14.6

- media in the gallery: about 11000

Everything is working fine (for now :D)

thank you

[n3o]

Hey all,

Has the latest version (244.2.2) solved the issues?

[n3o]

Hey,

have you updated to the latest verion 244.2.2 ? is it working now?

Thank you