No additional space on Business Advanced

[ggtello]

Dear community,

I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.

We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.

I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

[Niitr0]

How much is the price?

[Nigelbb]

@VM Khan you say you have been upgraded to 15TB pool/user. How was that done? Have you been upgraded an extra 5TB pool/user after 90 days?

I have 115TB on Google Drive with five users. Originally I had 25TB (5TBx5) of storage allocated & when I asked for more storage they gave me another 5TB per user so I now have 50TB in total but I cannot request more storage until 28th October when 90 days has elapsed since my last request for more storage.  If Google will give me another 25TB on 28th October then another 25TB ninety days later then another 25TB ninety days after that & another 25TB ninety days after that then I too would stay with Google Workspace as while I have 115TB my extra storage required going forward will likely be at most an extra  5TB per year.

[Niitr0]

@Nigelbb Hello  , What subscription do you have with Google?

[VM Khan]

@Nigelbb 
2nd time I request after 90 days. increased to a total of 15TB pool. It increases automatically.
I contacted support, asking them to increase it. They said they would increase the pool by 5TB. But when they checked my account, they saw that I had just increased the capacity so they said to contact me again after 90 days.
I think you need to contact support directly,. (Send more content in case ID, where automatically rejected, someone will reply to you).

[Niitr0]

@VM Khan , Do you have a business plus subscription?

[VM Khan]

@Niitr0 I am using the Workspace enterprise.

[Roltec]

So 15 TB it is. And forget about getting or keeping 35 TB per license (user). So now those that have hundreds of TB's with Dropbox will be forced to either pay hundreds or thousands per month or just leave.

Think about it. $90 month * 12 months is already $1080 a year. If you buy 6 18TB drives for $180 each from serverpartdeals for example, that gives you 5 drives at 18TB of space and a parity drive, so 90TB of space for the same $1080. Difference is, you don't pay this every single month like you will be doing with dropbox and you will have yourself MORE space than what they are going to be leaving everyone with.

For those with the space, find an enclosure or use an existing one and start Unraid as a VM. Get a cheap sata riser card and now you have a NAS! At least this is the route I believe I am going with within the next month or two.

I do not see myself keeping 30TB I was stopped at with Dropbox just to keep paying $90/month. Absolutely not worth it anymore.

[Nigelbb]

@Niitr0 I have Google Workspace Enterprise Standard with five users.

[cgi_ltd]

This is true about hosting your own data vs paying the cloud to store it. Benefit of the cloud is no maintenance and fast access to your data. Even with the Google crackdown, I am going BACK to Google. With 5 users @ 20/user/month = $100/mo. You get 25TB, and when you get to 80% of 25TB you can request more, they allocate an additonal 5tb per user, every 90 days.So if you already have an account that's full, you can add the extra users and get 50TB instantly. Then 90 days later you can get 25tb more, now your at 75TB. So while slow, Google will eventually give you the space you need if your patient. You can also increase the amount of space you get by adding more users.

[Niitr0]

They won't end up blocking you..., I couldn't trust the cloud, I'm seriously thinking about stopping